Total Quality Management – Lecture Notes, Study Material and Important Questions, Answers | PDF | Quality Management | Quality Management System
15.
Customer Retention –
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16.
Motivation Concept of Motivation –
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17.
Theories of Motivation –
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18.
Herzberg’s Two Factor Theory –
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19.
Empowerment –
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20.
Job Enrichment Vs Job Empowerment –
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21.
Teams –
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22.
Characteristics of Successful Teams –
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23.
Stages of Team Development –
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24.
Recognition and Reward –
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25.
Importance of Performance Appraisals –
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26.
Benefits of Employee Involvement –
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27.
The PDCA Cycle –
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28.
5-S: Housekeeping –
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29.
Kaizen –
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30.
Supplier Partnership –
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31.
Partnering –
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32.
Supplier Selection –
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33.
Supplier Rating –
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34.
Aspects of Employee Involvement –
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35.
Intrinsic Vs Extrinsic Rewards –
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36.
Customer complaints (feedback) –
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37.
Continuous Process Improvement (CPI) –
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38.
Important Questions and Answers: Total Quality Management (TQM)
Principles –
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39.
Seven tools of quality –
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40.
New Seven management Tools –
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41.
Management Tool: Affinity Diagram –
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42.
Management Tool: Relations Diagram –
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43.
Management Tool: Tree Diagram –
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44.
Management Tool: Matrix Diagram –
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45.
Matrix Data Analysis Diagram –
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46.
Management Tool: Arrow Diagram –
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47.
Six Sigma –
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48.
Benchmarking –
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49.
Failure Mode and Effects Analysis –
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50.
Important Questions and Answers: Total Quality Management Tools &
Techniques –
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51.
The seven traditional tools of quality –
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52.
New management tools –
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